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Ellen Balke

active 1 year, 11 months ago
Full Name Ellen Balke
Experience Ellen Balke, Change Management & Organisational Development Consultant

Ellen specialises in facilitating sustainable business change and growth for both small and large global organisations. Over the past 23 years her expertise has delivered proven increases in efficiency and effectiveness for her clients in varied industry sectors including Oil & Gas (BP), Telecommunications (Huawei & Telstra), Mining (Bechtel), Banking, (Bank of England) Leisure (Rank Group) and Government.

Ellen typically works across both the strategic and tactical requirements of the business. Commercially focused, she understands the importance of both the financial and people drivers of the organisation. She is comfortable working with multiple stakeholders' agendas and is able to facilitate differences positively. Ellen consistently delivers tangible business outcomes through engagement, alignment and planned implementation. She achieves this through participative leadership, facilitation and strong communication skills.

Within her main areas of expertise she has a track record of meeting, if not exceeding, all project deliverables and KPIs. Successes include:

• Strategic Business Growth - Knowing where the business needs to go
• Organisational Change - Getting the business to where it needs to be
• Human Capital Productivity - Getting maximum performance from your people asset

As well as consulting, Ellen’s experience also encompasses "front line" MD and Director level roles.

She has a PhD in Multi Stakeholder Decision Making and Negotiation from the London School of Economics. Additionally she has a Psychology Degree and Masters Degree in Social Psychology. She is a Fellow at the Institute of Management (AIM) and is the published author of the book “Know Yourself”.

Recent Projects:

• Creating bespoke foundations for change - Reducing the pain of change
Ensuring a clear vision, tangible business deliverables, change diagnostics, stakeholder analysis & management and impact & risk assessment.

• Project and Communications planning - Creating order from chaos
Project planning, setting up the right teams, employee engagement & communications and creative problem solving to support robust decision making and teamwork.

• Implementation - Planning activity with a sense of urgency.
Facilitating teams and workshops, supporting & coaching change agents, cultural & organisational change, business process re-design, and implementing the ongoing monitoring and review procedures to ensure continued success.

Clients include: KPMG, Telstra, Huawei (China) and Kenexa.

As a contractor within the E&P (Exploration and Production Business Segment) the main deliverable was to streamline the recruitment processes. During the contract I was then asked to join the TAS (Talent Acquisition Solution) programme as Organisation Transition Manager and then later became the Global Operations Manager. This senior management role primarily focused on the set up and implementation of new operational processes and overseeing them until they were "running silently".


Key Achievements / Projects
• Project managed the deployment of the new "light" online talent gateway to over 30 countries.
• Successfully managed the exit and transition of the third party provider, creating a saving of 74%.
• Contract negotiation and vendor management of job board media buying.
• Set up and managed the Operations and Support team of 32 people.
• Worked closely with the SAP team to ensure a fully integrated approach.
• Streamlined working practices globally across finance, tax and HR teams to improve efficiency in the global travel and expenses policy and process

Consultancy focussing on managing change, performance management & improvement, business efficiency & effectiveness, coaching, personal power & effectiveness, team building, management development, human asset management and M&A activity.

Key Achievements / Projects
• Set up a services delivery team with high levels of expertise.
• Delivered assessment and capability management projects.
• Implemented successful outplacement programmes.
• Designed and implemented a full Customer Service Programme.
• Delivered senior management coaching.
• Provided project management for initiatives as required.

Clients included: Bechtel, Deutsche Bank, Rank Group, Abbey National, IBI and Sainsbury’s
As VP and part of the senior management team, my role involved coaching senior and middle management as well as the facilitation of continuous change and improvement initiatives. Responsibilities were across all HR including Global Mergers and Acquisitions and Organisational Development.

Key Achievements / Projects
• Facilitated the merger of eMerchant Division, from 3 organisations into 1.
• Designed and implemented new global performance management system.
• Introduced new benefits, pension, life insurance and disability allowance.
• Managed organisational development globally.
• Designed and managed QA processes including design, development & sales.

Responsible for strategic change management and resource maximization to meet the business objectives. Working with individuals at all levels of the organisation to facilitate the change from a family run, technology led company into a global, market driven, e-commerce payment solutions business.

Key Achievements / Projects
• Facilitated building of the new management team.
• Managed global restructure of the business in Singapore, Denmark, India and UK.
• Introduced a share option scheme.
• Created and introduced the new value and culture system to achieve the strategic objectives.
• Recruited the sales team and professional services team.
• Created new role descriptions, competency framework and performance management system.
• Introduced new benefits, pension, life assurance and disability allowance.

Starting as a consultant in 1991, I was promoted to Director in 1994 and became MD in 1997. This role held full Board responsibility including development and achievement of the business plan, managing and developing teams of consultants and product design. Responsible for business development, account management and delivering projects to clients.

Key Achievements / Projects
• Restructured companies to achieve cost reductions.
• Facilitated team building programmes that significantly increased the output of teams.
• Designed and delivered a range of leadership and management training programmes.
• Facilitated senior stakeholder groups to generate strategic alignment.
• Designed and implemented financial and management information systems.
• Managed the design and implementation of performance management systems.
• Designed and created consultancy services and products.
• Facilitated the achievement of business development goals.
• Consistently delivered projects exceeding agreed outcomes.
• Coached and developed others to achieve sales and delivery targets.
• Sold the business following a successful turn-around.

Clients included: Bank of England, National Car Rental, Abbey National, BP Chemicals, Egg Bank, Billiton, British Gas and British Telecom
Qualification 1) PhD in Multi Stakeholder Decision Making and Negotiation
2) MSc in Social Psychology
3) Psychology Degree in Psychology
4) Diploma in Company Direction - Institute of Directors (IOD)

Professional Details

Key Services Strategic Business Growth
Knowing Where The Business Needs To Go
- Vision, Mission & Strategy
- Organisational Structure
- Mergers & Acquisitions

Organisational Change Management
Getting The Business To Where It Needs To Be
- Stakeholder Engagement
- Change Readiness Analysis
- Impact & Risk Analysis
- Project Management
- Change Management

Human Capital Productivity
Getting Maximum Performance From Your People Asset
- KPIs
- Competency Framework
- Skills Audit
- Performance Management
- Talent Management
- Workshops
- Training
- Coaching
Website insight2results.com
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